We stand behind our work. If we have delivered something that doesn't perform as it was supposed to, we will make it work, at no additional cost to you. If we are unable to do that, we will refund your money.

However, there are several limitations on our guarantee. First, as our client, you will have certain obligations and responsibilities spelled out in our project agreement. Among those obligations will be such things as providing information and access to key decision makers, as well as paying for our services. Your failure to meet those obligations on a timely basis could void the guarantee.

Certain forces beyond our reasonable control - flood, fire, earthquake, labor strike, civil unrest, for example - may cause delay or outright inability on our part to deliver a product or provide a service as we had agreed. Such events limit our guarantee and generally result in an adjustment to the project schedule, and possibly the budget, as well. In the worst (and most unlikely) case, they could result in complete project failure.

This page is intended to provide no more than a general sense of the terms and limitations of our guarantee. Each project agreement contains detail about the guarantee specific to that agreement.

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"We know what your problems, pains, and predicaments are because we deal with them every day, just as you do. We approach your situation as sophisticated business managers, we can talk to you in a language that you understand, and we can translate your needs into specifications for appropriate technical solutions."

-Altenbernd Consulting